Privacy Policy

RealtimeRetrieve ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service at realtimeretrieve.com.

Information We Collect

We collect the following information:

• Email address — provided when you create an account
• Google profile information — if you sign in with Google, we receive your name, email, and avatar as provided by Google
• Payment information — processed securely via Stripe to manage your account and subscription
• API usage data — request counts, endpoints accessed, latency metrics, and related telemetry to ensure service stability and for billing purposes

How We Use Your Information

We use your information to:

• Create and operate your account
• Provide and maintain the RealtimeRetrieve API service
• Process subscription payments and manage billing
• Monitor API usage for service stability and quota enforcement
• Send transactional emails related to your account, such as billing notifications and service updates

We do not sell your personal information or use it for unrelated marketing purposes.

Data Sharing

We share data only with service providers necessary to operate RealtimeRetrieve, including payment processing (Stripe) and authentication providers (Google). These providers are bound by their own privacy policies and data processing agreements.

Data Retention

We retain your account information for as long as your account is active. If you cancel your subscription, we retain data for a reasonable period to comply with legal obligations and resolve disputes, after which it is deleted.

Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest for sensitive information. API keys are stored securely and can be rotated from your dashboard.

Your Rights

You may:

• Access and update your account information from your dashboard
• Request deletion of your account by contacting support
• Opt out of non-essential communications

Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or a notice on our website.

Contact

For privacy-related questions, contact us at privacy@realtimeretrieve.com.